Datacentrix is an all-inclusive, services-orientated, integrated ICT solutions provider that uses leading technologies to deliver sustainable value to corporate and public sector organisations.
Industry
ICT Solutions Provider
Integrations
3 systems
Timeframe
8 weeks
Live Date
February 2018

The Challenge

To add mobile and offline capabilities to the existing ITSM system, HEAT and allow field technicians and customers to easily communicate and log incidents while on the move

all features target

The Solution

Customers are able to log incidents in the field for support staff to action. 1st, 2nd and 3rd line support staff will be assigned, scheduled and dispatched creating complete traceability.

Benefits

Centricity effectively extended Datacentrix’s support processes to mobile and fully integrated these processes into the customer’s ITSM system using an ESB.

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