DataCentrix: Powered by Centricity
Datacentrix is an all-inclusive, services-orientated, integrated ICT solutions provider that uses leading technologies to deliver sustainable value to corporate and public sector organisations.
Industry
ICT
Integrations
3 systems
Live Date
February 2018
Type
Custom App
The Challenge
Clear Communication
Add mobile and offline capabilities to the existing ITSM system, HEAT. Field technicians and customers need to be able to communicate while on the move and very easily log incidents, using rich media such as voice, video, photo, audio recordings etc.
The Solution
Integration
Extended the customers support processes to mobile and fully integrated these processes into the customer’s ITSM system using an ESB.
The Outcome
Log Incidents in the Field
Allows customers to quickly and easily log incidents in the field
for support staff to action. The support staff will be assigned, scheduled and dispatched creating complete traceability across companies
doing 1st, 2nd and 3rd line support. In essence – a customer centric service experience.
Start optimising your business today
